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Total Triage provides telephone triage and patient care for hospice organizations nationwide.
Our team of registered nurses supplements after-hour care and patient contact models to create a better patient and caregiver experience while minimizing stress for on-call nursing staff. We offer several career opportunities for registered nurses.
A powerful addition to any organization, Total Triage has customized solutions to give our clients peace of mind, reduced turnover, improved efficiency, and a competitive advantage in the rapidly expanding hospice industry.
Total Triage is owned by OneSource Consulting, a team who focuses solely on contact centers. Regardless of the industry, OneSource understands the challenges of running a successful contact center. We help organizations understand where they are today, collaborate to create the vision of tomorrow, and develop the road map to success. As a member organization of OneSource Consulting, Total Triage strives to improve the experience for both hospice patients and staff by providing powerful contact center solutions.
The Total Triage team has a broad diversity of nursing backgrounds, allowing for a well-rounded approach to telephone triage. Our nurses are held to the highest professional and personal standards:
- Knowledgeable in hospice care and protocols
- Compassionate, caring, and patient-oriented
- Detailed and thorough
- Ability to communicate and perform in high-stress situations
At Total Triage we ensure our nurses are always learning and honing their skills through coaching, experience, and educational opportunities. Reviewing performance, monitoring calls, and staying up-to-date on industry best practices guarantee we execute leading strategies and skills to best serve our clients and their patients.
Total Triage maintains licensure in many areas spanning the United States. Our telephone triage nurses are qualified and licensed to give medical advice in the state the patient resides. We ensure each nurse stays current on licensure and continuing education units (CEUs) for every state they serve.
We are always expanding our service area to partner with hospice and home health organizations nationwide. Contact us to see if our services are available in your state.
Total Triage is the leader in providing telephone triage services for clients and their patients in a compassionate, respectful, and high-quality manner. We pride ourselves on providing world-class, professional triage services at all times.
Qualified candidates for our careers must possess the following skills:
- Compassionate, patient-oriented, and caring
- Excellent written and oral communication skills
- Strong attention to detail and thoroughness
- Ability to effectively provide service in high-stress situations
- Extensive knowledge and use of protocols in home health and hospice care
- Strong ability to multi-task and think critically
- Team-oriented with the ability to work independently
- Proficient with basic computer functions
- Able and willing to work weekends, and holidays
To be considered for employment at Total Triage, please click on one of the links below and follow the instructions. We will contact you after your qualifications have been reviewed.
We are currently looking for talented and bright RN’s who possess a solid background
in clinical nursing skills, technological competence, ability to multitask and think critically
while speaking on the phone with hospice patients, facilities and/or their
families. Our RN team members must have at least one year of clinical experience
(preferably home health or hospice, but will consider other clinical experience). A
compact state nursing license is required, with a CA state license and other state
license being helpful.
Our team of nurses work 16+ hours weekly (ability to sign up for 16-32 hours weekly),
primarily weekends/evenings and some holidays. Of the 16 minimum hours weekly,
10 of those must be on the weekend. Excellent shift flexibility, offering shifts as short
as 2 hours or as long as 12 hours.
Our nurses enjoy working from their own home office and do provide their own
computers, high speed internet and phone line. A quiet work space that is free from
family or external noises is a must. Training is provided and paid. No hands on care or
travel is required. All nurses enjoy the benefits of working from home, providing care,
without the stress and expense of commuting each day or cost of “going to work”.
Nurses will accumulate Paid Time Off and be reimbursed for the cost of required state
Must have RN license in compact state (in good standing), additional state licenses are
a plus (CA license is an added bonus)
1+ years of clinical nursing experience required
1+ years of hospice care experience preferred
Fluent in English required, Spanish preferred
Must be available work a total of 40 weekend hours monthly
Must be able to work 16+ hours weekly (minimum 10 of those hours on weekend)
Must be available to work some hours each holiday
Able to handle stress (phone calls come in quickly and must each be handled
Able to be kind and gracious to patient care givers in stressful situations
High level of comfort using technology to access patient/client information remotely
Able to pass drug screen and background check
$21.00-$23.00 per hour depending upon licensing and experience
(weekend differential pay – additional $1.00 – $2.50/hour)
If interested in discussing this opportunity further, please send your CV/resume with
your response to this posting.
Job Type: Part-time
Salary: $21.00 – $23.00/hour (additional weekend differential $1.00 -$2.50/hour)
Required education: Nursing degree