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About

Total Triage provides telephone triage and patient care for hospice organizations nationwide.

Our team of registered nurses supplements after-hour care and patient contact models to create a better patient and caregiver experience while minimizing stress for on-call nursing staff.

A powerful addition to any organization, Total Triage has customized solutions to give our clients peace of mind, reduced turnover, improved efficiency, and a competitive advantage in the rapidly expanding hospice industry.

Total Triage is owned by OneSource Consulting, a team who focuses solely on contact centers. Regardless of the industry, OneSource understands the challenges of running a successful contact center. We help organizations understand where they are today, collaborate to create the vision of tomorrow, and develop the road map to success. As a member organization of OneSource Consulting, Total Triage strives to improve the experience for both hospice patients and staff by providing powerful contact center solutions.

The Total Triage team has a broad diversity of nursing backgrounds, allowing for a well-rounded approach to telephone triage. Our nurses are held to the highest professional and personal standards:

  • Knowledgeable in hospice care and protocols
  • Compassionate, caring, and patient-oriented
  • Detailed and thorough
  • Ability to communicate and perform in high-stress situations

At Total Triage we ensure our nurses are always learning and honing their skills through coaching, experience, and educational opportunities. Reviewing performance, monitoring calls, and staying up-to-date on industry best practices guarantee we execute leading strategies and skills to best serve our clients and their patients.

Total Triage maintains licensure in many areas spanning the United States. Our telephone triage nurses are qualified and licensed to give medical advice in the state the patient resides. We ensure each nurse stays current on licensure and continuing education units (CEUs) for every state they serve.

We are always expanding our service area to partner with hospice and home health organizations nationwide. Contact us to see if our services are available in your state.

Total Triage is the leader in providing telephone triage services for clients and their patients in a compassionate, respectful, and high-quality manner. We pride ourselves on providing world-class, professional triage services at all times.

Qualified candidates must possess the following skills:

  • Compassionate, patient-oriented, and caring
  • Excellent written and oral communication skills
  • Strong attention to detail and thoroughness
  • Ability to effectively provide service in high-stress situations
  • Extensive knowledge and use of protocols in home health and hospice care
  • Strong ability to multi-task and think critically
  • Team-oriented with the ability to work independently
  • Proficient with basic computer functions
  • Able and willing to work  weekends, and  holidays

To be considered for employment at Total Triage, please complete the employment application found at the following link and upload your resume as instructed. We will contact you after your qualifications have been reviewed.

Employment Application Link

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