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About

AfterHours Triage provides telephone triage and patient care for hospice organizations nationwide.

Our team of registered nurses supplements after-hour care and patient contact models to create a better patient and caregiver experience while minimizing stress for on-call nursing staff.

A powerful addition to any organization, AfterHours Triage has customized solutions to give our clients peace of mind, reduced turnover, improved efficiency, and a competitive advantage in the rapidly expanding hospice industry.

AfterHours Triage is owned by OneSource Consulting, a team who focuses solely on contact centers. Regardless of the industry, OneSource understands the challenges of running a successful contact center. We help organizations understand where they are today, collaborate to create the vision of tomorrow, and develop the road map to success. As a member organization of OneSource Consulting, AfterHours Triage strives to improve the experience for both hospice patients and staff by providing powerful contact center solutions.

The AfterHours Triage team has a broad diversity of nursing backgrounds, allowing for a well-rounded approach to telephone triage. Our nurses are held to the highest professional and personal standards:

  • Knowledgeable in hospice care and protocols
  • Compassionate, caring, and patient-oriented
  • Detailed and thorough
  • Ability to communicate and perform in high-stress situations

At AfterHours Triage we ensure our nurses are always learning and honing their skills through coaching, experience, and educational opportunities. Reviewing performance, monitoring calls, and staying up-to-date on industry best practices guarantee we execute leading strategies and skills to best serve our clients and their patients.

AfterHours Triage maintains licensure in many areas spanning the United States. Our telephone triage nurses are qualified and licensed to give medical advice in the state the patient resides. We ensure each nurse stays current on licensure and continuing education units (CEUs) for every state they serve.

We are always expanding our service area to partner with hospice and home health organizations nationwide. Contact us to see if our services are available in your state.

AfterHours Triage is the leader in providing telephone triage services for clients and their patients in a compassionate, respectful, and high-quality manner. We pride ourselves on providing world-class, professional triage services at all times.

Qualified candidates must possess the following skills:

  • Compassionate, patient-oriented, and caring
  • Excellent written and oral communication skills
  • Strong attention to detail and thoroughness
  • Ability to effectively provide service in high-stress situations
  • Extensive knowledge and use of protocols in home health and hospice care
  • Strong ability to multi-task and think critically
  • Team-oriented with the ability to work independently
  • Proficient with basic computer functions
  • Able and willing to work  weekends, and  holidays

We are now seeking experienced and motivated RNs to join our team. If you are interested in joining a growing, fast-paced company, we are interested in hearing from you! Contact us at (801) 633-5157 to see if we are hiring in your area.

You may forward your resumé to Laurie Nelson at laurie.nelson@afterhourstriage.com and Lisa Jones at lisa.jones@afterhourstriage.com.

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  • Telephone Triage Info

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