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As you know, back in September of 2016, the CMS finalized a new disaster readiness rule for health care institutions participating in the Medicare and Medicaid programs, which includes new provisions for home health agencies. The deadline for compliance, November … more
Whether you’re at the helm of a home health business or building a house, if you make key decisions based on a “best guess,” you are doomed to miss the mark. Measurement enables precision in execution. Without it, you are … more
Because of the demanding nature of the hospice industry, clinical administrators, hospice directors, and after-hours coordinators often struggle to find ways to provide quality care while keeping a tight rein on staffing costs. Quality care is the number one priority … more
Compassion fatigue is a real threat to the health of your hospice staff and the efficient functioning of your hospice. Stress and burnout are precursors to a greater problem, and if not dealt with soon and often, they can turn … more
Busy hospice providers need reliable after-hours care that doesn’t put extra demands on already overworked staff. That care also has to fit seamlessly with your operational protocols so there is no disruption to the quality or continuity of care given … more
Hospice administrators might think it’s cost efficient to hire a traditional answering service to take messages and/or transfer incoming calls to the on-call hospice staff, but there are hidden costs to their limited services. When shopping for an after-hours telephone … more
The surveys established as a result of the IMPACT Act are coming and before your hospice can pass with flying colors, it will help hospice administrators to know where others have failed. Key to understanding the pitfalls is the Centers … more
Nursing turnover is one of the greatest challenges in the hospice industry today. To bridge the gap, hospice providers look to telephone triage companies to take calls when the office is closed: weeknights, weekends and holidays. A telephone triage service … more
With all the financial pressures faced by the hospice industry these days, it’s refreshing to hear news that doesn’t have a large price tag attached to it. The high turnover rate for home health workers is a big problem, but … more
The Joint Commission recently moderated a panel discussion on emergency preparation for home health leaders. The panel represented several segments of the industry: home health, hospice, DME, pharmacy, and non-medical providers including national, regional and local providers. They discussed key … more
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