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Category Archives: Patient Care

Engaging Patients While Reducing Costs

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For many hospice and home care providers, trying to grow while supporting the cost of growth is an ongoing balancing act. For our hospice and homecare company in California, the struggle of handling afterhours calls for over 100 patients reached … more


Unprecedented Staffing Concerns Overcome for Busy Wisconsin Hospice

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ThedaCare at Home, a hospice and home-health provider located in Appleton, Wisconsin, was facing unprecedented staffing concern. “There were four people positioned for retirement,” Bobbie Thompson, Manager of Clinical Office Operations at ThedaCare at Home recalls, “And we weren’t in … more


Did You Know? Tracking Call Types is Essential to Compassionate Care

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Afterhours triage provides a unique service during time periods in which patients and caregivers may feel especially vulnerable. Studies have revealed that while the majority of patients and caregivers find comfort in discussing their concerns over the phone with a … more


Did You Know? Home Health Patients Need Nurse Call Buttons Too

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There is nothing quite as comforting as a nurse call button at your hospital bedside, or the immediate support that comes with it. This is why leaving the hospital after an extended stay can be a frightening experience for patients … more


Tracking Call Types Is Essential to Compassionate Care

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Studies show that the majority of patients and caregivers find comfort in discussing concerns over the phone with a nurse, but they are often hesitant to use after-hours call services. Many patients and caregivers view after-hours calls as disturbances because … more


The Key to Preventing Your Hospice Patient’s Trip to the ER

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The Centers for Medicare and Medicaid (CMS) scrutiny of hospice care continues. Spending, discharge trends, emergency room (ER) visits, and the frequency of skilled visits that hospice patients received in the last days of their care are the focus of … more


The Hidden Cost of Staffing Weekend Hospice Care

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Google “hospice weekend shifts” and you’ll see pages and pages of hospice care providers looking for extra help. The challenge hospice providers face is to find professional staff who can provide professional support, patient and family education, determine the necessity … more


Stanford Letter Project Helps Patients Talk About End-of-Life Care

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In a NY Times opinion piece last month, Dr. VJ Periyakoil, a nationally recognized leader in geriatrics and palliative care at Stanford University Medical School, unveiled a new campaign to encourage patients to take a more active role in end … more


National Healthcare Decisions Day is April 16th

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As hospice professionals, we have seen firsthand how difficult it is for family members who struggle to make decisions about critical or end-of-life-care for their loved ones—especially when they are unsure what their loved one would have wanted. And, unfortunately, … more


Statistics Every Hospice Administrator Should Know

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Since 2000, the hospice industry has experienced unprecedented growth. So where are we, in 2015, as an industry? We’ve reviewed the latest statistics from the National Hospice & Palliative Care Organization (NHPCO), Medicare, and a study of team attitudes and … more


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